GenSmarts Genealogy Software


GenSmarts Customer Support

99% of the questions we get from existing customers are covered below. Just click on the question below for the corresponding answer page. We're in the process of adding the "answer" pages for the links below... try back later if your question doesn't have an answer page link yet.

1) I just purchased GenSmarts and I'm having trouble with the download/install/activation...?

2) I've got a new or rebuilt computer - how do I get my GenSmarts on it?

3) I’ve got a new email address. How do I get you to update your records?

4) How do I get or check to see if I have the latest upgrade?

5) I lost my key to activate GenSmarts, can you look it up for me?

6) Is there a GenSmarts manual?

7) The data GenSmarts is giving me doesn’t match what I have in my file…?

8) I’m getting an error trying to open a TMG, RootsMagic, or Legacy file…?

9) I’ve lost my user id and password to the GenSmarts forum…?

10) How do I get GenSmarts to start analyzing a different file?

11) Why am I getting suggestions for things I’ve already recorded?

12) GenSmarts seems to be making up dates and places… why?

13) I subscribe to Ancestry.com… why am I taken to a trial page?

14) How do I get suggestions for just one person?

15) How do I change Direct Ancestors (blue stars)?

16) What does GSEST mean?

17) What do all those symbols next to the TO DO’s mean?

18) I’m getting too many suggestions… where do I start?

19) How do I print a TO DO list?

20) I found a mistake in my data… how do I change it?

21) How do I get GenSmarts to access Heritage Quest Online?

Other Resources

For questions such as “What countries does GenSmarts cover?” and “What products GenSmarts integrate with?”, see our "Prospective Customers" FAQ page.

If you don’t find the answer to your question/problem above, you can always email us at support@GenSmarts.com Let us know what you’ve already tried, so we don’t simply refer you back to this page.

Our customer forum contains customer initiated discussions about GenSmarts. This is a good place for questions that are directed to other GenSmarts users as much as support. If you’re question is really to support, it’s faster to simply email us at the above address.

There’s a “user to user” GenSmarts discussion list on RootsWeb. Activity varies a lot - from several messages a day to no messages for weeks. Same usage guidelines as our forum – a good place to ask a question of another user, but not a good place to ask a question to support.

You might also find some interesting tidbits about GenSmarts by reviewing several hundred actual questions submitted to our support desk.